Cedar Ridge Reefer clears exceptions faster

A reefer fleet running I-40 turned gallons-vs-miles alerts into daily prompts for ops, kept corridor limits tight, and split reefer fuel from tractor fuel on every fill.
42%
Fewer exceptions left open at the end of the week
Client:
Cedar Ridge Reefer
Industry:
Refrigerated freight
Engagement:
Exception review and card controls
Region:
I-40 corridor
The challenge
The setup
The week now
01

Exceptions sat until someone had time

Cedar Ridge hauls temperature-controlled loads between Oklahoma City, Memphis and Nashville. Reefer units burn their own fuel, and on the old statements reefer and tractor gallons ran together. A truck that looked like it burned too much might have just had a long reefer run, so nobody trusted the flags.

Exceptions piled up in a spreadsheet that ops opened once a week, if that. By the time someone asked a driver about an odd fill, the truck was three loads further down the road and nobody remembered the stop.

4-6 days
Typical wait before anyone looked at an exception
1 line
For reefer and tractor fuel, with no way to split them
02

Alerts ops can act on the same day

Gallons vs. miles as a prompt

Each fill is checked against miles driven since the last one. When the numbers look off, ops gets a flag with the truck, driver, stop and receipt attached, ready for a quick call.

Tight corridor limits on I-40

Cards are limited to fuel merchants along the lanes Cedar Ridge actually runs, with daily caps sized to a normal I-40 day. Off-corridor fills get flagged, not quietly paid.

Reefer fuel kept separate

Reefer fills are tagged apart from tractor fills, so each shows up on its own line. Gallons-vs-miles checks run on tractor fuel only, which took out most of the false flags.

03

Ops clears the queue while loads are fresh

The dispatcher works the exception list each morning, asks the driver while the trip is still fresh, and marks each one cleared or escalated. Reefer fuel no longer muddies the numbers.

why-choose-us-about-1
1 day
Typical time to clear an exception

Flags reach ops with the receipt attached, so most are closed the day they show up.

icon-client-1
2 lines
Reefer and tractor fuel split

Every fill is tagged, so reefer burn stops tripping mileage flags.

why-choose-us-about-2
40%
Fewer false flags

Checking tractor fuel against miles means ops sees fewer alerts, and the ones they see are worth a call.

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faq

Fleet cards, receipts, and fuel tax: FAQ

What does Spartan Stack cover for fleet spend?

Card controls for drivers, receipt matching from messaging, exception review for finance, and fuel tax packets built from matched spend.

Is Spartan Stack only for large fleets?

No. Plans scale with card volume so smaller fleets get receipt matching and exception queues without enterprise overhead.

How does pricing work?

Starter, Fleet, and Command are clear by card volume and features. No surprise surcharges. Ask support@spartanstack.com for details.

How do card controls help day to day?

Set where and how drivers spend, then reconcile against matched receipts so exceptions surface early, not after the period closes.

What happens in the exception review queue?

Unmatched or flagged spend lands in a queue for finance to clear: missing receipts, odd merchants, or policy breaks, before fuel tax packets are assembled.

Who do we contact for help?

Email support@spartanstack.com for onboarding, receipt matching, exceptions, or fuel tax packet questions.

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